Privacy Policy

Online Study UK

Online Study UK is committed to protecting the privacy and personal information of students, parents, guardians, staff, and anyone who contacts or uses our online education services.

This Privacy Policy explains what personal information we collect, how we use it, how we keep it safe, who we may share it with, and your rights under UK data protection law.

1. Who We Are

Online Study UK provides structured online learning for students through live Zoom lessons, Moodle, recorded lessons, homework, progress tracking, and parent communication.

Organisation name: Online Study UK
Email: Admin@onlinestudy.uk
Phone: 07723 319715

For any questions about this Privacy Policy or how we handle personal data, please contact us using the details above.

2. Personal Information We Collect

We may collect and use the following information:

Student information

Student name
Age or date of birth
Year group or level of study
Subjects studied
Academic progress and performance
Homework, assessments, and submitted work
Attendance records
Lesson participation records
Messages sent during lessons or through learning platforms
Camera, audio, or chat participation during live online lessons
Any information parents or guardians provide about learning needs or support requirements

Parent or guardian information

Parent or guardian name
Phone number
Email address
Emergency contact details where required
Payment and registration information
Communication history with Online Study UK

Technical information

When using our website or online platforms, we may collect:

IP address
Device information
Browser type
Website usage information
Login and platform activity
Moodle activity, homework submissions, and progress records

Payment information

We may collect information relating to payments, registration fees, invoices, and account records. We do not store full bank card details unless this is handled securely by a trusted payment provider.

3. How We Use Personal Information

We use personal information to:

Register students onto our online learning programme
Provide live online lessons through Zoom
Set and collect homework through Moodle
Mark work and provide feedback
Track student attendance, progress, and engagement
Provide parents and guardians with updates and progress reports
Communicate with parents, guardians, and students
Manage payments, registration fees, and invoices
Support safeguarding, behaviour, and welfare procedures
Improve our services and learning experience
Respond to enquiries and complaints
Meet legal, regulatory, and record-keeping obligations

4. Live Lessons, Cameras, and Recordings

Online Study UK lessons take place online through Zoom.

Students may be required to keep cameras on during lessons to encourage active participation and allow teachers to monitor engagement and progress.

For privacy and comfort, only the teacher will be able to see the students. Other students will not be able to see each other.

Lessons may be recorded and shared with students for revision, catch-up, and learning support. Recordings are used for educational purposes only and must not be copied, shared, posted online, or distributed without permission from Online Study UK.

5. Moodle and Online Learning Platforms

Online Study UK uses Moodle to assign homework, collect work, provide feedback, and track progress.

Information stored on Moodle may include student names, login details, homework submissions, marks, feedback, attendance notes, and progress records.

Students and parents must keep login details private and must not share access with anyone else.

6. Our Lawful Reasons for Using Personal Data

We only use personal information where we have a lawful reason to do so.

We may use personal information because:

It is needed to provide our services and manage enrolment
It is needed to communicate with parents, guardians, and students
It is needed for our legitimate interest in running and improving our online education services
It is needed to keep students safe and support safeguarding
It is needed to comply with legal or regulatory duties
Consent has been given, where consent is required

The ICO states that organisations should decide their lawful basis before using personal data and explain this clearly in their privacy notice.

7. Sharing Personal Information

We do not sell personal information.

We may share personal information only where necessary with:

Teachers and authorised staff
Parents or guardians
Online learning platforms such as Moodle
Video lesson platforms such as Zoom
Payment processors
IT support providers
Professional advisers, where required
Safeguarding authorities or legal bodies, where necessary
Centres we work with across the UK, where needed to support students

We only share information when there is a valid reason and we aim to share the minimum information necessary.

8. Keeping Information Safe

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or damage.

This may include:

Password-protected systems
Restricted access to student records
Secure online platforms
Staff confidentiality expectations
Careful handling of recordings and student work
Regular review of stored information

9. How Long We Keep Information

We only keep personal information for as long as necessary.

We may keep:

Student learning records for as long as the student is enrolled and for a reasonable period afterwards
Attendance and progress records for record-keeping and safeguarding purposes
Payment and invoice records for accounting and legal requirements
Lesson recordings for a limited period to support revision and learning
Enquiry information for a reasonable period after communication ends

When information is no longer needed, it will be securely deleted or destroyed.

10. Marketing and Communication

We may contact parents or guardians about Online Study UK services, updates, courses, and enrolment information.

You can ask us to stop sending marketing messages at any time by contacting:

Admin@onlinestudy.uk

We will still contact you about important service information, payments, safeguarding, or student progress where needed.

11. Children’s Privacy

Online Study UK provides services to students, including children and young people.

Where a student is under 18, we may collect information from parents or guardians and communicate with parents or guardians about enrolment, lessons, progress, attendance, behaviour, and safeguarding.

We aim to handle children’s personal information carefully and only collect information that is needed to provide safe and effective online learning.

12. Your Data Protection Rights

Under UK data protection law, individuals have rights over their personal information. These may include the right to:

Ask what personal information we hold
Request a copy of personal information
Ask us to correct inaccurate information
Ask us to delete information in certain circumstances
Ask us to restrict how we use information
Object to certain uses of information
Withdraw consent where we rely on consent
Complain if you are unhappy with how information is handled

The ICO explains that privacy notices should include people’s information rights and how they can complain if they have concerns.

To make a request, contact:

Email: Admin@onlinestudy.uk
Phone: 07723 319715

13. Complaints

If you have a concern about how Online Study UK handles personal information, please contact us first so we can try to resolve the issue.

You can contact us at:

Email: Admin@onlinestudy.uk
Phone: 07723 319715

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website or provided to parents, guardians, and students where appropriate.

15. Contact Us

For questions about this Privacy Policy or how we use personal information, please contact:

Online Study UK
Email: Admin@onlinestudy.uk
Phone: 07723 319715